Our website address is: https://victoriapoolservice.net/.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

A2P Compliance

To ensure compliance with the Application-to-Person (A2P) regulations, we have implemented the following measures:

Purpose of Data Collection

We collect personal data for the following purposes:

To manage user comments and feedback.
To enhance user experience by saving preferences through cookies.
To analyze and improve our website through user interaction data.
To ensure security and prevent spam.

Legal Basis for Processing

We process personal data based on:

User Consent: Obtained when users provide their data through comments or registration.
Legitimate Interest: Such as improving our services and ensuring website security.

User Rights

Users have the following rights over their data:

Right to Access: Users can request an exported file of their personal data.
Right to Rectification: Users can request corrections to their data.
Right to Erasure: Users can request the deletion of their data.
Right to Restrict Processing: Users can request the limitation of their data processing under certain conditions.
Right to Object: Users can object to the processing of their data under certain conditions.
Right to Data Portability: Users can request their data in a structured, commonly used, and machine-readable format.

SMS Communications & A2P Compliance

SMS Opt-In & Consent

By providing your phone number on our website, forms, or through direct communication, you consent to receive SMS (text) messages from Victoria Pool Service. These messages may include service updates, appointment reminders, account notifications, and promotional offers where applicable.

SMS consent is collected through:

Website contact forms
Service request forms
Direct customer communication

You will only receive messages if you have explicitly opted in.

Message Frequency

Message frequency may vary depending on your interaction with our services but typically includes appointment confirmations, service updates, and occasional promotional messages.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP to any message you receive from us.

After opting out, you will no longer receive SMS communications unless you opt in again.

For assistance, reply:
HELP or contact us directly through our website.

No Sharing of SMS Data

No mobile information will be shared by us with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law. Carriers are not liable for delayed or undelivered messages.
We do not share, sell, rent, or disclose SMS opt-in data or phone numbers to third parties or affiliates for marketing or promotional purposes.
Information may only be shared with trusted service providers (such as messaging platforms or customer support tools) strictly for operational purposes, and only to the extent necessary to deliver our services.

Data Retention

We retain personal data only for as long as necessary for the purposes described above. Comments and their metadata are retained indefinitely to facilitate follow-up interactions. User profile data is retained as long as the user account is active and can be edited or deleted by the user or website administrators.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Processors

We use third-party services, such as the Gravatar service, which may collect and process personal data. We ensure that these third parties comply with relevant data protection regulations and provide adequate data protection measures.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any significant changes through our website. For any questions or concerns about our privacy policy, please contact us.

This privacy policy ensures that all collected data, particularly for A2P messaging, is processed in compliance with relevant regulations and that users are fully informed and have control over their personal data.